Allegiant, a major ULCC based in Las Vegas with 5,000+ employees, outgrew its internal flight-booking system and needed a scalable, user-friendly way to manage employee, buddy pass, vendor, and interline travel. ID90 Travel delivered a turnkey platform that unified everything—delivering higher adoption, lower friction, and measurable value.
From In-House Complexity to Seamless Employee Travel
Overview
The Challenge
- Operational drag: Maintaining an in-house employee travel system strained IT and support resources.
- Fragmented experience: Multiple tools created inconsistent workflows for space-available, buddy passes, and positive-space business travel.
- Limited extensibility: Vendor travel and interline scenarios were hard to support and scale.
Our Solution
Our solution was implemented in four strategic phases, enabling a smooth transition and continuous enhancement of Allegiant’s travel program.
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Phase
Employee Ticketing Unified
Transitioned all online ticketing for Allegiant (G4) employees to ID90 Travel, including:
- Space-available (non-rev) travel
- Buddy passes
- Positive-space business travel
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Phase
Vendor Travel Enabled
Built a vendor travel solution so service-provider employees and their eligible travelers could book on G4.
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Phase
Program Enhancements
Introduced configurable programs and features to fit Allegiant’s policies and workflows:
- Alternative payment methods
- Prorated guest pass allocations
- Open enrollment
- Additional policy-driven features
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Phase
Interline Access
Launched interline agreements within ID90, enabling G4 employees to book on other ID90 partner airlines
Results & Impact
With single sign-on (SSO) access to ID90 Travel, employees and their travelers now enjoy a simple, self-service experience for all their travel needs.
Adoption & Usage
Within the first 12 months, the following was reached.
18.3
Average flight transactions per active employee
5.9
Average buddy passes used per active employee
53.4%
Employees who used at least one buddy pass
10.7
Average buddy passes booked by employees who used them
Experience & Efficiency
All functionality is now available via SSO across the ID90 Travel web and app experience, enabling employees and eligible travelers to self-serve end-to-end.
A single, intuitive workflow reduced training needs and support tickets.
Centralized policy controls improved compliance without adding friction.
Program Agility
Configurable features (payment options, prorated passes, open enrollment) gave Allegiant the ability to iterate quickly and align the program with business goals.
payment options
prorated passes
open enrollment
Why ID90 Worked for Allegiant
- Turnkey platform: IT infrastructure, management, and customer support handled by ID90.
- Unified experience: One place for employee, buddy, vendor, and interline travel.
- Scales with growth: Feature set and policy controls that evolve with the airline.
Streamlining Employee Travel
Starts Here
Join leading airlines already using ID90 Travel to simplify employee travel, cut complexity, and deliver perks your employees love.