administrator (Administrator), (ID90 Travel Staff)
Mar 12, 2020
Letter to ID90 Travel Customers

To our valued customers,

As concerns and media coverage over the COVID-19 outbreak continue to grow, I wanted to take a moment to update you on the steps we are taking at ID90 Travel to support you.


Partner Flexibility
Our team is in constant contact with our cruise, hotel, all-inclusive resort and car rental suppliers who have all offered additional flexibility during this time. We are handling case-by-case discussions with our partners where broad travel waivers aren’t in place.
 


Cruise Information
Your safety is our top priority and we are confident about the increased precautions our cruise partners are taking to protect you in your travels. For questions about specific cruise line accommodations and safety measures, please visit the cruise line website directly for the most up-to-date information. If you still need assistance from one of our agents, please use our dedicated email cruises@id90travel.com to reach us as call volumes are very high.
 


Customer Support
We pride ourselves in our stellar customer support team and do our best to maintain a 95%+ customer satisfaction score. Our call volumes and wait times are higher than normal right now, so we appreciate your patience while we answer your requests. The best way to reach us is through our dedicated email at customersupport@id90travel.com.
 


Airline Community
As a trusted partner to the airline industry for over 15 years, we want to remind you that we are here through the good times and the difficult times. We have reached out to leaders throughout the industry to offer our support. We stand in solidarity with the airline community. 
 


Thank you for your trust in us.
 

Sincerely,



 

Mike Stacy

ID90 Travel CEO